Shipping Charges

Shipping charges will be automatically processed during checkout.  We make every effort to ship your order as quickly as possible. Please allow five (5) to ten (10) business days for delivery of in-stock items in Canada.  Items shipped to the US or international destinations can take up to 15 business days. Items ordered together are not necessarily shipped together. We will notify you if any item cannot be shipped within 30 days.

We ship all orders through Canada Post, however if you prefer another method of delivery please advise via email.

Returns and Exchanges
 
Purchases made directly from Jac Trac, will be issued a refund up to 30 days after purchase date.  For items returned after 30 days, a credit may be issued for the purchase price at our discretion.  Please email us to obtain a Return Authorization Number (RA#) and our return address.  Returned or exchanged items must be in new, resalable condition with all packaging intact to receive full credit.  If any of these conditions is not met, a restocking fee may be assessed.  Packages must be returned freight prepaid; we do not accept C.O.D. deliveries.  We recommend insuring the package.

For a cash refund, items must be returned within 30 days.  Return shipping costs are the responsibility of the customer.  Items are only eligible for a full refund value if they are in resalable condition.  Customers may be assessed restocking fees, repackaging fees, and cleaning fees based on the condition of the product.


Guarantee

Jac Trac fully guarantees all of our products against defects in materials or craftsmanship. If you have purchased a product with a defect, email us directly at info@jactrac.ca and we will be happy to assist you.